Contact Us
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Reach out any time through live chat, email or phone and we’ll guide you through deposits, withdrawals, verification or bonus queries. We aim for clear, practical answers and will escalate complex issues to specialists to resolve account and payment matters as quickly as possible. Our team can help with deposits and withdrawals, verification steps and bonus queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat on site; email replies typically within 24 hours) |
| General enquiries | [email protected] (billing, verification and corporate questions) |
| Affiliate enquiries | [email protected] (partner programmes and payments) |
| Phone | +1 647 293 4827 (English support; available for urgent account issues) |
| Working hours | Live chat 24/7; email support Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when you need to submit documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details so we can process your request quickly. Attach any relevant files and include your account ID if available; incomplete or unclear requests may cause delays.
Submit your enquiry
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. Simple account or payment questions are often handled faster, while complex issues such as document verification or disputed withdrawals may require additional checks and take several business days. We’ll keep you updated throughout the process and escalate urgent matters as needed.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to improve the site, whether it’s about payments, promotions or mobile play. Every message is read carefully by our team and used to refine features, fix issues and improve the user experience. Send your thoughts via the help centre or email [email protected]. Thanks for helping us make the site better.