User Privacy Policy
This Privacy Policy explains how we collect, use, store and protect the personal information you provide when using our site. We respect your privacy and aim to keep our practices clear and straightforward. This page covers the types of information we gather, why we use it, how we keep it safe, and the choices available to you.
Types of data we collect
We collect information needed to operate an online casino and process transactions securely. The main categories are described below.
Personal data
Personal data may include your name, email address, phone number, date of birth, residential address and government ID when required for verification. We also collect account credentials such as username and password and any documents you upload to complete identity checks.
Technical data
Technical data covers information created by your use of the site, including IP address, device type, browser, operating system, screen resolution and connection timestamps. We use this data to keep the site running, to troubleshoot issues and to deliver a responsive mobile and desktop experience.
Transactional data
Transactional data includes deposits, withdrawals, wagers, game history, payment method details and records of promotions or bonus use. This information is necessary to process payments, administer accounts and comply with our verification and anti-fraud requirements.
How we use your information
We use personal, technical and transactional data to create and manage your account, process deposits and withdrawals, verify identity, prevent fraud, and meet legal obligations. We also use aggregated or anonymized data to improve site functionality and to understand usage patterns. Where permitted, we may use contact details to send important account notices or service updates.
Data protection practices
We implement administrative and technical safeguards designed to protect your information from unauthorised access, misuse or loss. These measures include access controls, encryption and routine security reviews. While we work to protect your data, no system can be guaranteed completely secure.
Cookies and tracking technologies
We use cookies and similar technologies for session management, preferences, analytics and, where applicable, advertising. Cookies help keep you logged in, remember settings and measure performance. You can manage most cookie settings through your browser or by adjusting account preferences if available. Blocking certain cookies may affect site functionality.
User rights
You have the right to request access to the personal information we hold about you, to ask for corrections, and to request deletion where applicable. You may also object to certain processing or withdraw consent where processing is based on consent. We may require verification before fulfilling requests to protect account security and prevent fraud.
Access, correction and deletion
To request access, correction or deletion of your personal data, contact us at [email protected]. Please include sufficient details to locate your account. We will respond to requests as appropriate while considering legal obligations and legitimate business needs that may limit our ability to comply in full.
Information sharing and third parties
We may share data with service providers necessary to deliver our services, such as payment processors, identity verifiers, fraud prevention services and hosting providers. We may also disclose information when required by law or to protect our rights. In the event of a business transfer, personal data may be one of the assets transferred.
Privacy policy updates
We may update this policy occasionally to reflect changes in our practices. Material changes will be posted on this page and, where appropriate, notified to you via account messages. Please review this policy periodically to stay informed about how we handle your information.